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A knowledge base in Nulix is a self-contained, branded documentation site where you publish and organize information for your customers, teammates, or community. Every knowledge base lives inside your Nulix workspace and is independently configurable — you control its name, language, theme, and who can access it. Whether you’re documenting a product, an internal process, or a support portal, a knowledge base is the top-level container that holds everything together.

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Structure

Nulix organizes content in a clear, three-tier hierarchy. Understanding this structure helps you plan your documentation before you start writing.
  • Workspace — Your Nulix account, which can contain one or more knowledge bases.
  • Knowledge Base — A standalone documentation site with its own URL, theme, and settings.
  • Categories — Topic-based groups that organize articles in the sidebar navigation.
  • Articles — Individual pages of content that readers browse and search.

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Public URL

Every knowledge base is instantly accessible at a unique URL the moment you create it. By default, your knowledge base is served at:
If you have multiple knowledge bases in your workspace, each receives a distinct path or subdomain. You can also map a custom domain (for example, help.yourcompany.com) so the knowledge base feels fully native to your brand.
Custom domain configuration is available on paid plans. See the Custom Domain guide to get started.

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Key Properties

Each knowledge base exposes the following settings, all editable from Workspace Settings → Knowledge Bases:
You can create multiple knowledge bases inside a single workspace — one per product, region, or audience. This lets you keep documentation scopes separate without juggling multiple Nulix accounts.

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Next Steps

Categories

Learn how categories group your articles and shape the sidebar navigation of your knowledge base.

Articles

Discover how articles work, what states they can be in, and how to structure content effectively.