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This guide walks you through everything you need to go from zero to a live, published knowledge base. By the end, you’ll have a Nulix workspace set up, your first article written and published, and a shareable URL ready to send to your audience. No prior experience required — just a few minutes and something worth documenting.
Nulix offers a 14-day free trial with full access to all features — no credit card required. You can explore every capability, including AI search and custom branding, before choosing a plan.
1

Create your account

Head to platform.nulix.io and sign up with your email address or via Google SSO.After you submit the registration form, Nulix sends a verification email to the address you provided. Open that email and click Verify my email to activate your account and land on your new workspace dashboard.
Use your work email address when signing up — it makes it easier to invite teammates from the same domain later.
2

Set up your knowledge base

Once you’re inside your workspace, click Create knowledge base on the dashboard. Fill in the following fields:Click Create to provision your knowledge base. Nulix generates a public URL in the format https://<slug>.nulix.io automatically.
You can connect a custom domain (e.g. help.yourcompany.com) at any time from Settings → Custom Domain. See the Custom Domain guide for step-by-step instructions.
3

Write your first article

From your knowledge base dashboard, click New Article. The Nulix editor opens with a blank canvas.
  1. Enter a clear, descriptive title in the Title field at the top.
  2. Write your content in the editor below — use the toolbar for rich text formatting, or switch to Markdown mode using the toggle in the top-right corner.
  3. Optionally, assign the article to a Category using the right-hand panel so readers can find it through your navigation.
  4. When you’re ready, click Publish to make the article live.
Clicking Save draft keeps the article private and invisible to readers. Make sure you click Publish when you’re ready for the article to go live.
4

Share with your audience

Your knowledge base is now live. Copy the public URL from the address bar or find it under Settings → General and share it with your customers, paste it into your app’s help button, or add it to your website footer.To bring teammates on board, navigate to Settings → Team Members, enter their email addresses, and assign them a role. Collaborators can start drafting and editing articles right away.
Pin your knowledge base URL in your team’s Slack channel or Notion so everyone has quick access to the latest content.

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What’s next?

Now that your knowledge base is live, explore these guides to get the most out of Nulix.

Account Setup

Configure your workspace settings, notifications, and security preferences for your account.

Creating Articles

Learn the full power of the Nulix editor — media embeds, code blocks, callouts, and article versioning.

Custom Branding

Upload your logo, set your brand colors, customize fonts, and make your knowledge base feel like home.